We want you to be completely satisfied with your purchase, and strive to provide expert guidance to help you choose the best possible products for your needs. That is why we make returns easy.
Submit a return request
Return requests can take up to one week to process. We thank you for your patience.
Read the full return policy below
- You are free to return almost any item within 30 days of receipt.
- Opened items are subject to a 10% restocking fee.
- We pay all shipping costs if a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). All other returns are responsible for roundtrip shipping.
How to Set Up a Return
A Return Merchandise Authorization (RMA) number is required for all returns. Please contact us to set up a return. Returns are processed and credited within 7 to 10 days of receipt. If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or paypal. Otherwise, return credit will be issued in the same manner as the original payment method.
We highly recommend the use of a trackable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box.
Return Policy Details
- A 10% restocking fee applies to all opened items.
- All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.
- All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.
What is Not Returnable?
- Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.
- International shipping costs are not refundable.
- Gift certificates
- Clearance items
- Digital Goods
Please contact us to confirm return eligibility for any special order.
How to Cancel an Order
Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.
- If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
- Custom configured products may incur a cancellation fee varying by product.
We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.